Privacy Policy

1. Who we are

This Privacy Policy applies to KIWCO and its product ClickFq Venture Labs ("we", "us", "our"), registered at 5th Floor, Horizon Centre, Gurugram — 122002, Haryana, India. We operate clickfq.com and the Venture Labs client portal.

2. What information we collect

• Contact information — name, email address, phone number, company name when you fill in a form or request a quotation.
• Usage data — pages visited, time on site, browser type, and IP address collected via analytics tools (Google Analytics 4).
• Account data — login credentials, subscription details, and communication history if you create a Venture Labs account.
• Payment data — billing information processed by Zoho Billing. We do not store card details directly.

3. How we use your information

• To respond to your enquiries and deliver contracted services.
• To manage your Venture Labs account, subscriptions, and invoices.
• To send you project updates, invoices, and relevant service communications.
• To improve our website and services through aggregated analytics.
• To comply with applicable laws and regulations in India.

4. Marketing communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time using the link in any email we send, or by emailing hello@clickfq.com.

5. Data sharing

We do not sell your personal data. We share data only with trusted service providers who process it on our behalf — including Zoho (CRM and billing), Google (analytics), and cloud hosting providers — all under data processing agreements.

6. Data retention

We retain your data for as long as necessary to deliver services and meet legal obligations. Account data is retained for 3 years after account closure unless you request earlier deletion.

7. Your rights

Under applicable Indian data protection laws, you have the right to access, correct, or delete your personal data. To exercise these rights, email hello@clickfq.com with the subject "Data Request".

8. Cookies

We use essential cookies for site functionality and analytics cookies (with your consent) via Google Analytics. You can control cookies through your browser settings.

9. Security

We use industry-standard security measures including HTTPS, access controls, and encrypted storage. No transmission over the internet is 100% secure — we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services constitutes acceptance.

11. Contact

For any privacy-related queries: hello@clickfq.com
KIWCO, 5th Floor, Horizon Centre, Gurugram — 122002, Haryana, India.